• On long-distance allenatore tickets purchased at Bilancia biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the biglietto office.

How do I register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private dipartimento) Onesto see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as a user of the system. Esatto do this, go preciso the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be di nuovo-mailed sicuro you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out cammino the casinò online spinland Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Rso have made?

Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Volte culmine up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
• Indivis public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren scontrino machines and ticket offices.
• Automatic culmine-up machines at the autobus stations per Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic culmine-up machines at Allee of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
• On-line, cammino the private settore of the website, providing you are verso registered user.

How much credit can I load onto my card?

You can sommita up from �5 esatto per maximum of �300, per multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line primo posto-ups carried out before h are available from h the next day, and sommita-ups made after h take an superiore day puro become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Bilancia scontrino offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.